According to the Consumer Law, the “Right of Withdrawal Without Giving a Reason” is valid within the first 7 business days of receiving the product. In case of returns due to any defect arising from the product, you can return the product you purchased within 7 business days from the date of delivery.
When the returned product reaches us, its compliance with the return conditions is checked and the refund process of the product price is initiated and deposited to the bank within 7 days. Depending on your bank, the product price is reflected on your credit card as a “plus balance” within 10 business days. This process is completely up to your bank and www.fahriGerçek.com has no right to intervene. Two copies of your invoice must be sent with the return. The shipping fee arising from the resending of the forgotten invoice is deducted from the refund amount.
RETURN OF DEFECTIVE PRODUCT
In case of returns due to any defect arising from the product, you can return the product you purchased within 7 business days from the date of delivery. In case of such a situation, you must send the product to us by following the steps above. Your complaint will be forwarded to the relevant departments and the review process will be initiated.
In cases where the return conditions are met, the shipping costs of all products you send to www.fahriGerçek.com.tr belong to our company. For this, it is sufficient to deliver the product to our contracted cargo company as "cash on delivery" during the return.
